Well, Nissan probably does.
From the linked article the purchase process for the Nissan Leaf:
- Reserve
- Home Assessment
- Charger Installation
- Order
Smart selling. By the time the buyer is ready to negotiate specific details of the purchase they are already $2000 worth of expense into the process.
Walk away from the deal at that point and the buyer is stuck with the $2000 bill for a charging system they won't be using. Most folks, not having shared class time with my Engineering Econ Analysis professor have not had the mantra 'Sunk costs are non-recoverable' drilled into their heads.
The sales guys can book the deal at 'Charger Installation' although they can't recognize the revenue until 'Order.' Is that a great model or what?
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